FAQ

FAQ

You can make a booking by clicking here, going to the ‘Contact’ page or clicking on the ‘Booking Request’ button. From here we will provide you with a quote and our availability. You can then decide if you would like to book the journey! Alternatively, you can contact us via email or phone.

If you are being picked up from an airport our drivers will be waiting for you in the arrivals hall/gate with a name board. If your pick-up is elsewhere our drivers will arrive at your requested address. If there are any specific pick-up requirements that’s not a problem just let us know before! Please Note: All our drivers aim to be at the pick-up location 10 minutes before requested time to ensure efficiency.

If you are making a booking to or from an airport please provide us with your flight details, from this information we can advise a time accordingly.

Yes, your journey can be tailored to you. Whatever your journey needs we can accommodate and you will be charged accordingly, just let us know when you make your booking!

When you make a booking request on the ‘Contact’ page you can specify how much luggage you will have. From this we can advise what car you will need. There is also a comments section if you need to explain further or need anything else for your journey.

Stops can be made at your request or if the driver needs a break. If you need multiple stops that’s not a problem! Just let us know as this may affect your journey time especially if you are catching a plane.

We accept all major cards. Deposits must be made 48 Hours before your journey via a secure payment link. The full amount can be paid prior to your journey via a secure payment link for ease of travel. If you would like to pay the remainder on the day of your journey this completed via card. We are VAT registered [number: 332366711] and can provide any organisation with an invoice. When requesting a quote, all prices include VAT. 

If you need to make any changes to your journey please let us know ASAP so we can accommodate. Please Note: Additional charges may apply if applicable.

For all journeys we require a 20% deposit. You can cancel your booking up to 48 hours before your journey and receive a full refund. If your journey is cancelled within 48 hours of your journey we will be required to keep the 20% deposit. If the journey needs to be changed to a different day the deposit will transfer over to your new booking and there will be no charge.

Our drivers are fully vaccinated and adhere to our country guidelines set out by the Welsh Government.  All drivers use masks and gloves whenever the rules dictate and should our clients require us to take additional steps, please contact us at the time of booking. We, at Executive Swift Travel take our responsibility seriously in ensuring clients feel safe and comfortable when travelling with us.

For more information, please see our dedicated Covid-19 information page.